Policies, Shipping and Contact


 

Bark at us

pooch@poochpatch.ca
Mississauga, ON
Monday to Friday - 10am to 5pm EST
1-877-353-0651

 

WE SERVICE ONTARIO, QUEBEC, ALBERTA and BRITISH COLUMBIA

Hi! We process our orders weekly, on Sunday at 5pm EST. Orders are then shipped on Monday to ensure your Pooch gets the greenest grass in town. If you would like to cancel your order, you would have to do so by 5pm EST Sunday, before the order is processed. All of our products are inclusive in this shipping policy.

Your order will be shipped (NOT DELIVERED) on the Monday that follows the date of your order. Please read next paragraph for delivery dates.

If you live in the Greater Toronto Area you can expect your delivery to be made from Monday to Wednesday. If you live elsewhere in ONTARIO, QUEBEC, ALBERTA or BRITISH COLUMBIA your delivery will make it to you between Wednesday - Friday. If you are outside of Toronto and would like a tracking number - please email us after your purchase. Thanks!  poopeepotty, poopee potty, poo pee potty

No refunds once product is shipped. If grass is in poor condition, a complimentary replacement patch will be sent to the customer. Boxes must be opened immediately upon delivery to ensure freshness. If box is not opened immediately, a replacement patch will not be honoured.

PRODUCT IS AS IT APPEARS ON THIS WEBSITE

ALL GRASS IS SHIPPED THE DAY IT IS BOXED TO ENSURE FRESHNESS

REFUNDS CAN ONLY BE GIVEN BEFORE ORDER HAS SHIPPED