Policies


 

Bark at us

pooch@poochpatch.ca

We process and ship our orders every Sunday. If you live in Toronto you can expect your delivery to be made from Monday to Wednesday. If you live elsewhere your delivery will make it to you between Wednesday - Friday. If you are outside of Toronto and would like a tracking number - please email us after your purchase. Thanks! 


No refunds once product is shipped. If grass is in poor condition, a complimentary replacement patch will be sent to the customer. Boxes must be opened immediately upon delivery to ensure freshness. If box is not opened immediately, a replacement patch will not be honoured.

PRODUCT IS AS IT APPEARS ON THIS WEBSITE

ALL GRASS IS SHIPPED THE DAY IT IS BOXED TO ENSURE FRESHNESS

REFUNDS CAN ONLY BE GIVEN BEFORE ORDER HAS SHIPPED

A REFUND FEE OF $5 IS CHARGED ON ALL REFUNDS